![]() The agreement details what the service provider will do for the client and how that service will be rendered.Ī service provider is an independent contractor who operates on their own. Service agreements enhance governance, accountability, and service quality by clearly defining roles, responsibilities, processes, and performance expectations. Acting as a scorecard against which to examine performance and results.Providing a mechanism for governance and issue resolution.Articulating the expectations of the parties to the agreement. ![]() A service agreement is a formal agreement between a service provider and a client that covers the terms and conditions of a particular service relationship.Ī service agreement serves three primary functions:
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